Christmas Wishes from Steve
I thought this would be a good time to reflect on our practice’s journey this year.
It is with great pride and sense of achievement that I tell you, a month ago, we were granted Royal College of Veterinary Surgeons accreditation under the Practice Standards Scheme. We have obtained accredited Equine Ambulatory Practice status, allowing us to continue to serve our clients at a high level.
This is given to practices that attain a high level of standards and professionalism that our governing body, the RCVS, feel is worthy of awarding this title. We are one of the very few equine practices in the area to have gained this. We have proved ourselves to be exceeding the rigorous requirements in areas including client service, clinical standards, veterinary training, health and safety. I must thank all my staff for their efforts to get us where we needed to be for inspection day. Most of all, a big thank you to Sally who managed to battle through 139 documents that had to be water tight for the inspectors’ approval!
Not only a huge thanks to Sally for managing this project, but it’s also huge thanks for all her efforts in the last 18 months. Sally and her family are re-locating to the Cotswolds in the New Year; she will be missed by many of us. We have a new vet, Sarah Prior, joining us in February, we will introduce her nearer the time.
All our practice vets undergo regular training and have attended numerous Continuing Professional Development events to provide our patients and clients up-to date, current ideas and modern treatment technologies. Amongst the topics covered are modern equine dentistry; the latest thoughts on orthopaedic disease and lameness, pain management, neurological disease, airway and respiratory disease, Equine Cushings and metabolic syndrome, mare and foal work, laminitis and foot care. This list goes on and on. In essence, we are constantly ensuring we keep updated to provide the best service for your horses and ponies.
We have focused on horse owner and client education too. We had a record turnout at our horse owner talks in the Spring, covering topics including lameness, vettings, equestrian law and getting your horse fit for the event season (with guest speaker event rider, Nana Dalton). Ryan and I have also attended various Pony Club and Riding Club events to speak on equine veterinary topics, all of which talks were greatly received and invited to return next year. Lameness research that Ryan collaborated on was published in the Equine Veterinary Journal in the summer, and further research he was involved in was presented at the British Equine Veterinary Association annual congress in September. Plans are underway for horse owner talks next year, any suggestions for topic requests would be greatly received!
The practice continues to grow from strength to strength, with new clients registering every week. This year has been our busiest yet with all our vets working hard to ensure all our clients can be seen. Personally, I am undertaking many more poor performance cases, second opinion cases and still carrying out physiotherapy when needed.
On that note, I was delighted to be part of the team that managed to get Spencer Wilton and his horse Super Nova II to the World Equestrian Games in Tryon, USA. It was also a pleasure to attend Spencer and James’ wedding celebrations last weekend, rubbing shoulders with the likes of Carl Hester, Edward Gal and many others!
I mustn’t forget to congratulate Denise, part of our incredible office team, who has been nominated for veterinary practice support staff of the year in the Petplan Equine Veterinary Awards, we won’t sniff at further nominations – feel free to give us more…
I’d like to take the opportunity to say a massive thank you to all of our valued clients, we are looking forward to continuing to grow the practice next year, carrying on growing the service we provide our clients and their horses, ponies and donkeys. All now is left to wish you and your families all the best for the Christmas period, most of our team will be taking a break but don’t forget there’ll be a vet available 24 hours a day over the next week, we hope you won’t need us!
Merry Christmas and Happy New Year!